Last Updated: 21/03/25

Order Cancellations:

• Orders can be cancelled only if they have not been processed for shipping.
• To cancel an order, please contact us at info@happybuddy.co.in with your order details.
• Once an order has been processed or shipped, it cannot be cancelled.
  

Returns:

We accept returns within 72 hours of delivery, provided that:

• The product is in its original condition, with tags and packaging intact.
• Proof of purchase (order confirmation) is provided.
• To initiate a return, contact us at info@happybuddy.co.in with your order details.
  

Non-Returnable Items:

• Products that have been used, damaged, or altered after delivery cannot be returned.
• Products bought on sale or as part of a promotional offer are not eligible for returns unless they are defective.

Refunds:

• Refunds will be processed after the returned product has been inspected and approved.
• Once approved, the refund will be credited to your original payment method within 7–10 business days.
• COD handling fees (if applicable) are non-refundable.
  

Damaged or Missing Items:

• If you receive a damaged product or your order is missing items, please contact us at info@happybuddy.co.in within 48 hours of delivery.
• We may request photographs of the damaged product to assess the issue and process a replacement or refund.
  

Incorrect Address or Failed Delivery:

• If an order is undelivered due to an incorrect address provided by the customer, the order will be returned to us.
• A re-shipping fee will apply if the customer requests re-delivery.
  

Late or Missing Refunds:

• If you haven’t received your refund within the expected time frame, please check with your bank or payment provider.
• If the issue persists, contact us at info@happybuddy.co.in for assistance.